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To set up a Call line, in the Groups admin center, expand, select, and then select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to add a resource account for this Call queue.

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Select the button next to the resource account you desire to assign to this Call line. At the bottom of the pane, select the button. If you need to create a resource account: Under, select the button to include a resource account for this Call queue. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Key in a descriptive. Agents see this name when a call is provided to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, pick the button. Agents see the resource account name when they get an inbound call.

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Assign outgoing caller ID numbers for the representatives by defining one or more resource accounts with a contact number. Representatives can select which outgoing caller ID number to use with each outbound call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow agents to use for outbound caller ID purposes. Select the button beside the resource account with an assigned contact number. Select the button at the bottom of the pane. If you don't have a resource account with a designated telephone number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Type in a detailed. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've produced this new resource represent calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. Once you have actually selected a language, pick the button at the bottom of the page. Specify if you want to play a welcoming to callers when they show up in the line.

The uploaded recording can be no larger than 5 MB. If you select, the system reads the text that you type (as much as 1000 characters) when the Call line addresses a call. Keep in mind When utilizing Text to Speech, the text must be entered in the language picked for the Call line.

Groups supplies default music to callers while they are on hold in a queue. The default music supplied in Groups Call lines is totally free of any royalties payable by your company. If you wish to play a particular audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all essential rights and approvals to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all pertinent rights holders, which might include artists, stars, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, control or accredit the music copyrights, sound effects, audio and other intellectual property rights.

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Evaluation the prerequisites for adding agents to a Call queue. You can amount to 200 representatives through a Groups channel. You must belong to the team or the developer or owner of the channel to include a channel to the queue. To utilize a Teams channel to handle the queue: Select the radio button and choose (overflow call handling).

Select the channel that you desire to utilize (only standard channels are completely supported) and select. The following customers are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this choice, it can use up to 24 hr for the Call line to be fully functional.

You can add up to 20 representatives individually and approximately 200 agents via groups. If you wish to include individual users or groups to the line: Select the radio button. To to the queue: Select, search for the user, select, and after that select. To to the queue: Select, look for the group, select, and after that choose.

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Note New users added to a group can take up to 8 hours for their first call to get here. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be added as representatives to the Call line. Important Understood concern: Designating personal channels to Call lines When utilizing a private channel calls will be dispersed to all members of the team even if the personal channel only has a subset of team members.

reduces the quantity of time it considers a caller to be linked to a representative after the representative accepts the call. For conference mode to work, representatives in the Call line should use among the following customers: The current variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Only mode. Representatives who don't fulfill the requirements aren't consisted of in the call routing list. We suggest enabling conference mode for your Call queues if your agents are utilizing suitable clients (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow answering service. When you've picked your call addressing alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is needed if Groups users require to consult/transfer calls with Call queues. Representatives might hear the configured music on hold in line for as much as 2 seconds when very first signing up with the call.

If you require to use Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is enabled on the agents, the combination of and isn't supported. If you require to utilize, select,, or as the.

When utilizing and when there are less calls in queue than readily available agents, only the very first two longest idle representatives will be presented with calls from the line. When using, there might be times when an agent receives a call from the line quickly after becoming not available, or a short delay in getting a call from the line after appearing.